FREQUENTLY ASKED QUESTIONS
Placing an Order
Placing an order with PadmaniCraft is easy. Either make your purchase on PadmaniCraft.com or simply call 1-877-989-6321 to place an order with a member of our customer care team. Please note that orders cannot be modified after they are successfully submitted.
Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top right of the page, next to the shopping cart, or simply browse through our categories. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews.
Adding Items to Your Shopping Cart
When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the PadmaniCraft logo to get back to the home page.
You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.
Secure Online Shopping
Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.
Enter a Shipping Address
Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields.
Choose Your Shipping Method
Select the appropriate shipping method for how quickly you would like to receive your order.
Provide Payment Method
Paypal is our payment method of choice. We also accept Visa, MC, and Discover, and personal checks with a phone number included. Payment is due at shipping. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days.
Tax is included except for PA residents. PA tax is 6%. This will automatically be added to your order.
Redeeming a Coupon/Promotional Code
Any promotional offer code should be entered in the shopping cart.
If you are a registered user, you can check your order status any time by clicking the “My Account” link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.
We do not offer gift wrapping and packaging options at this time.
Order Ship Time
In-stock items typically ship within 1 business day of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.
Order Delivery Time
Unless an alternate method is chosen, the typical delivery time via FedEx Ground is 5-10 business days. For Shipments to Alaska, Hawaii and U.S. Territories, please allow about 10-15 business days.
We do ship to APO/FPO addresses. Please allow up to 3 weeks for delivery.
Oversized Shipping Charges
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. A surcharge is added to these items and will be noted on the product page as well during the checkout process. This charge is in addition to regular delivery fees.
Shipments Outside of the U.S.
At this time we only ship to the United States.
PadmaniCraft wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item at any time for any reason.
Learn more about the Return Process.
EMAILS & CATALOGS
To unsubscribe from our email list or to request fewer emails, please click the unsubscribe link at the bottom of an email you received from us.
To update the email address that we have on file for you, please log in to your PadmaniCraft.com account and update your email address in “My Information”. Contact firstname.lastname@example.org with any questions.