We want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, please contact customer care at 877-989-6321 or so that we can make it right.Instructions to Return Items:

Step 1

Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.

Step 2

Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.

Please send it to:

Attention: Returns

New Mexico, USA
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges and UPS Return Label return charge, if you choose this option. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

  • Within 6 months of purchase, we will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
  • After 6 months, a Store credit will be issued

Purchased a PadmaniCraft product through one of our retail partners? If you need to return or exchange a PadmaniCraft product you purchased at one of our retail partners, please return it to the store where it was originally purchased.


Contact a customer care team member anytime.